We at Docura Health, Inc. (“Docura Health,” “we,” “us,” or “our”) have created this privacy policy (this “Privacy Policy”) because we know that you care about how information you provide to us is used and shared.

This Privacy Policy relates to the information collection and use practices of Docura Health in connection with our website located at https://docurahealth.com (the “Website”), our proprietary software as a service (SaaS) platform (the “Platform”) which is made available as a web application via our Website and/or a mobile application (if any), and when you otherwise interact with us in any way.

1. Description of Users and Acceptance of Terms

This Privacy Policy applies to:

• Visitors to the Website, who view only publicly-available content (“Visitors”)
• Customers who have signed up to access and use the Platform (the “Customers”)
• Customer’s employees and contractors authorized by Customer to access and use the Platform (“Authorized Users”)

By accessing and/or using the Platform, each Customer and Authorized User is agreeing to the terms of this Privacy Policy and the accompanying Platform Terms of Use.

Capitalized terms not defined in this Privacy Policy shall have the meaning set forth in our Website Terms of Use or the Platform Terms of Use, as the context requires.

2. The Information We Collect and/or Receive

In the course of operating the Website and the Platform, and/or interacting with you, we will collect (and/or receive) the following types of information. You authorize us to collect and/or receive such information.

2.1 Contact Information

When you contact us through the Website, email or by mail, when you call us, or when you subscribe to receive more information about our products and services, you will be asked to provide certain information.

This may include, but is not limited to:

• Name
• Email address
• Phone number
• Company name
• Job title
• Any other information you are contacting us about

(collectively, the “Contact Information”).

The Contact Information is used to provide the requested service or information and to contact you for purposes of direct marketing of our current and future services.

2.2 Account Information

In order to access and use our Platform, you will have to create an account on our Platform.

In connection with creating an account, you will be asked to provide:

• Email address
• Password

(collectively, “Account Information”).

We use the Account Information to process the creation of your account, including to verify your identity, and to manage your account.

2.3 Billing Information

If you choose to pay the applicable fees by credit card, you will be required to provide certain additional information which may include:

• Credit card number
• Expiration date
• Billing zip code
• Activation code
• Bank information
• Similar information

(“Billing Information”).

Such Billing Information will be collected and processed by our third-party payment processor pursuant to their privacy policies and terms of use.

Docura Health does not directly obtain, store, or process any Billing Information.

2.4 Your Data

In using the Platform, you will provide us Your Data.

We will use Your Data (other than any personal information contained therein) in accordance with our Platform Terms of Use.

Any personal information contained in Your Data will be used in accordance with this Privacy Policy.

2.5 Information Obtained Automatically From Your Online Activity

When you access or use the Website or Platform, we may collect limited technical information such as:

• Browser type
• IP address
• Device information

This is used to ensure the security and proper functioning of the services.

We use local storage technologies (such as HTML5) to store access tokens and session-related data securely in your browser. This allows you to remain logged in without repeatedly re-authenticating.

We do not use cookies for advertising or behavioral tracking.
We do not use analytics services, pixels, or web beacons to monitor activity across other websites or apps.

3. How We Use and Share the Information

We may use and share your personal information to:

• Provide and operate the Website and Platform
• Communicate with you, including support and inquiries
• Fulfill requests for information about products and services
• Solicit feedback and inform you about our products and services
• Monitor, support, and improve performance, functionality, and security
• Troubleshoot issues and protect against fraud or unauthorized access
• Comply with legal obligations and lawful requests
• Share information with trusted third-party service providers
• Create aggregated, anonymized statistics that do not identify individuals
• Complete corporate transactions such as mergers or acquisitions
• Otherwise, with your consent

We take reasonable measures to ensure third parties use personal information only as permitted under this Privacy Policy.

Note: We do not engage in targeted advertising, behavioral profiling, or use personal data to train AI models.

4. Accessing and Modifying Information and Communication Preferences

Update Information
You may correct, update, or delete personal information by contacting us as described in Section 13 or through your Platform account where available.

We may retain information as required by law, to resolve disputes, or enforce agreements.

Marketing Communications
You may unsubscribe from marketing emails using the link in those emails. Transactional emails cannot be opted out of.

Cookie Management
Most browsers allow you to remove or reject cookies through browser settings. Disabling cookies may affect Website or Platform functionality.

5. How We Protect the Information

We take commercially reasonable measures to protect your information from loss, misuse, and unauthorized access.

However, no system is 100% secure, and we cannot guarantee absolute security.

Email communications may not be secure. Please take care when sending information electronically.

We take steps to comply with HIPAA where applicable but are not currently HIPAA audited or SOC 1 certified.

6. External Sites

The Website and Platform may link to third-party websites (“External Sites”).

We are not responsible for the content or privacy practices of External Sites. Please review their privacy policies independently.

7. Children

We do not knowingly collect personal information from children under 18.

If a child has provided personal information, please contact us and we will delete it promptly.

8. Important Notice to Non-U.S. Residents

Our services are operated in the United States.

If you access them from outside the U.S., your information may be transferred to and processed in jurisdictions with different privacy laws.

By using the Website or Platform, you consent to this transfer.

9. Do Not Track

We do not currently recognize or honor “Do Not Track” signals or browser settings.

10. Notice to California Residents

California residents may request information about personal data shared for direct marketing under Section 1798.83 of the California Civil Code.

Requests may be sent to:
akhil@docurahealth.com

11. Notice to Nevada Residents

Nevada residents may opt out of the sale of personal information by contacting:
akhil@docurahealth.com

Subject line: Nevada Do Not Sell Request

We do not currently sell personal information as defined by Nevada law.

12. Changes to This Privacy Policy

This Privacy Policy is effective as of the date listed above.

We may update it from time to time. Continued use of the Website or Platform constitutes acceptance of any changes.

13. Contact Us

If you have questions or wish to report a privacy issue, contact us at:

Email
akhil@docurahealth.com

Telephone
+1-925-566-4252

Mailing Address
Docura Health, Inc.
2608 Paige Way
San Ramon, CA 94582